Threadline SaaS
Launch your own AI chatbot & omnichannel inbox SaaS
Launch your own white-label AI customer support SaaS. Businesses subscribe to your plans, connect WhatsApp, Instagram, Messenger, Telegram, SMS, email and website chat, and upload their documents. The AI answers their customers from those documents, and a person can take over any conversation.
- One-time payment
- Free lifetime updates
- 6 months support
Everything you need to launch
Months of building a SaaS
Plans, trials, 11 payment options, a pricing page, a marketing website and an Owner panel with MRR, churn and client management, ready on day one.
Per-seat chatbot subscriptions
Run AI support for your own business on the same install, with no monthly per-seat fees.
A separate tool for every channel
WhatsApp, Instagram, Messenger, Telegram, SMS, email, WeChat and website chat land in one shared team inbox.
A separate marketing automation tool
Broadcast campaigns, visual automations, comment-to-DM, lead forms and in-chat appointment booking are built in.
A separate CRM and social scheduler
Contacts, a deals pipeline, Lead Finder, HubSpot sync, and publishing to Facebook, Instagram, LinkedIn, TikTok and X.
Hiring developers to keep it running
A browser installer that works on shared hosting, one-click updates with an automatic backup first, health checks and backups.
How it works
One install: the platform you run, and the app your customers use
01 — Owner panel
Run the whole SaaS from one dashboard
MRR, ARPU, revenue, churn and sign-ups. Add, suspend or re-plan clients, log in as a client, see AI usage and cost per client, answer support tickets, add staff roles, export the audit log, and switch whole modules on or off.
02 — Plans & billing
Unlimited plans, 19 limits, 21 features
Free and paid, monthly and yearly plans with trials. 11 payment options (Stripe, PayPal, Razorpay, Paystack, Mollie, Mercado Pago, Cashfree, Paddle, Tap, Xendit and manual), multi-currency, VAT/GST, coupons, invoices and refunds. Choose per plan whether AI runs on your keys or the customer's.
03 — White label
Your brand, your website, your app
Your name, logo, colours, domain and emails. A marketing site with home, pricing, about, contact and legal pages, custom pages, an editable navbar and footer, and an installable app with push notifications.
04 — Omnichannel inbox
8 channels in one shared inbox
WhatsApp Cloud API with Coexistence, Instagram, Messenger, Telegram, a website chat widget, SMS through 15 providers, email and WeChat. Filters, statuses, snooze, labels, notes, @mentions, saved replies, automatic assignment and waiting-time alerts.
05 — AI assistant
Answers only from the business's own content
Knowledge bases from PDFs, Word files, web pages, whole sitemaps and Q&A pairs. OpenAI, Claude, Gemini, OpenRouter or any OpenAI-compatible model. When the AI doesn't know, it says so and hands over to a person. Test it in the Playground and review the source of every answer.
06 — Marketing & sales
Turn chats into orders, bookings and deals
Broadcasts on WhatsApp, SMS and email, WhatsApp templates, Flows and catalogue messages, comment-to-DM, ad attribution, Meta Lead Ads, Lead Finder, contacts and a deals pipeline.
07 — Automation & booking
Automate the repeat work
Visual automations with triggers, branches and AI steps, keyword and out-of-hours replies, and appointment booking in the chat with reminders, Google Calendar sync and Meet or Zoom links.
08 — E-commerce & social
Connect stores, schedule posts
Shopify, WooCommerce, BigCommerce and Easy Digital Downloads: orders beside the conversation, AI answers on price and stock, product cards and abandoned-cart recovery. Publish to Facebook, Instagram, LinkedIn, TikTok and X.
Before you install
Server & hosting requirements
PHP
8.3 or newer
Database
MySQL 5.7+ or MariaDB 10.3+
Hosting
Shared hosting or VPS
Browser installer, no SSH needed. VPS: Docker, Dokploy, aaPanel, CloudPanel, cPanel, Plesk or Ubuntu
Cron
One cron job every minute
Disk space
500 MB free
Plus room for uploads
AI provider
Your own API key
OpenAI, Anthropic, Google Gemini, OpenRouter or any OpenAI-compatible provider
Optional
Redis and Qdrant
For speed at scale on a VPS
Try every feature first on the live demo.
Pricing
Choose your licence
Regular License
$21
one-time
- Launch and operate one AI support SaaS under your own brand.
- Charge your customers subscription fees: that's what it's built for.
- Or run it for your own business's support, with no per-seat fees.
- You can modify the source code.
- You can not resell the source code directly to anyone.
- You can not use it to build platforms for other clients.
Extended License
$99
one-time
- Everything in Regular License, plus:
- Build and deploy separate branded platforms for multiple clients (agency/reseller use).
- Each client gets their own instance.
- You can not resell the source code directly to anyone.
Questions
Frequently asked questions
What exactly am I buying?
A self-hosted, white-label SaaS. You install it on your own server, put your brand on it and sell subscriptions to businesses. Plans, payments, a pricing page, a marketing website and an Owner admin panel are all included.
Can I use it only for my own business?
Yes. The Owner can switch to a workspace of their own and use every feature, so you can run your own support on WhatsApp, Instagram, your website and more with no per-seat fees. The public marketing website can be turned off.
Does it run on shared hosting?
Yes. It needs PHP 8.3 and MySQL, and installs from the browser with no SSH. On a VPS you can use Docker, Dokploy, aaPanel, CloudPanel, cPanel, Plesk or plain Ubuntu, with optional Redis and Qdrant for speed at scale.
Which AI providers does it support?
OpenAI, Anthropic (Claude), Google Gemini and OpenRouter, plus any OpenAI-compatible provider such as Groq, DeepSeek, Mistral, xAI or a local Ollama. Per plan, you choose whether AI runs on your keys, whether a workspace may bring its own key, or whether it must.
Will the AI make up answers?
No. It answers only from the business's own documents. When it doesn't know, it says so and hands the conversation to a person, with the reason recorded. The Playground and answer review show exactly which source it used.
Which channels are supported?
WhatsApp (Cloud API, with Coexistence so the WhatsApp Business app keeps working on the same number), Instagram, Facebook Messenger, Telegram, a website chat widget with a WordPress plugin, SMS through 15 providers, email and WeChat.
How do my customers connect WhatsApp, Instagram and Messenger?
With one-click Meta connect: you set up a shared Meta app once, and your customers connect their accounts through Embedded Signup in a few clicks.
How do I get paid?
11 payment options are built in: Stripe, PayPal, Razorpay, Paystack, Mollie, Mercado Pago, Cashfree, Paddle, Tap, Xendit and manual/offline payments, with multi-currency, tax rates, coupons, invoices and refunds.
Will my customers see the Threadline name?
No. The name, logo, icon, colours, domain and emails are yours, and the user guide for your customers is white-labelled too.
Which languages are included?
English, Arabic, Spanish and Bengali, with full right-to-left support. Add any other language, edit any line, or translate missing lines with AI in one click. Customers are answered in their own language.
How do updates work?
One click from the browser, with an automatic backup first, or from the command line. Updates are built for live platforms full of customer data and never lose it. Every future update is included with your licence.
Can I connect it to other tools?
Yes: a REST API with access tokens, signed webhooks with a delivery log, n8n and Zapier recipes, HubSpot sync, and Shopify, WooCommerce, BigCommerce and Easy Digital Downloads stores.
Regular or Extended licence?
The Regular licence lets you run one platform under your own brand and charge your customers. The Extended licence adds agency use: separate branded platforms for multiple clients, each on its own instance.
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