Threadline for WordPress
Add your AI chatbot to any WordPress site
Add your Threadline AI chatbot to every page of your WordPress site in a minute. Paste your embed code, choose who sees the chat, and optionally tell the chat who your logged-in users are, so your team knows who they are talking to.
- Free
- GPL licence
- Works with your Threadline install
Features
Everything the plugin does
01 — Setup
Paste your embed code, done
Open your website channel in Threadline, copy its embed code and paste it under Settings › Threadline. The plugin picks out the script URL and widget key for you, and the chat appears on every page.
02 — Visibility
Choose who sees the chat
Show it to everyone, only to logged-in users, or only to guests. Turn it off with one switch without losing your settings.
03 — Known visitors
Your team sees who they are talking to
Optionally send a logged-in user's email and name to the chat. When a different user logs in on the same browser, or the user logs out, the chat starts fresh, so nobody sees someone else's conversation.
04 — Signed identity
Chat history on every device
Add the identity secret from your website channel page and the site signs each user's email on the server, so they see their earlier chats on other devices. The secret never reaches the browser.
05 — White label
Rename it to your own brand
Change one line to show your own product name in the WordPress menu and settings page. Running Threadline as your own SaaS? Hand this plugin to your customers under your name.
06 — For developers
Two filters for the details
tcw_show_widget decides which pages show the chat, for example hiding it on checkout. tcw_identify_details sends more about a user: phone, country, language or any custom contact field.
Before you install
Requirements
WordPress
5.8 or newer
Tested up to 6.8
PHP
7.4 or newer
Threadline
A Threadline install with a website channel
Your own Threadline SaaS, or a workspace on a platform that runs it
The plugin shows the chat; the AI, inbox and team live in Threadline SaaS.
Questions
Frequently asked questions
Do I need Threadline to use this plugin?
Yes. The plugin adds the website chat widget from a Threadline install, either your own or the platform you subscribe to. The AI assistant, the inbox and your team all live in Threadline.
Is it really free?
Yes. It is free to download and use on as many sites as you like, under the GPL v2 or later licence.
Where do I find the embed code?
Open your website channel in Threadline and copy its embed code. Paste the whole code into the first field under Settings › Threadline, or fill in the widget script URL (the src value) and the widget key (the data-channel value) yourself.
Can I hide the chat on some pages?
Yes. The settings let you show it to everyone, only logged-in users or only guests. For particular pages, such as checkout, developers can use the tcw_show_widget filter.
Does it identify logged-in users?
Only if you switch it on. It then sends the user's email address and name, so your team sees who they are. The chat starts fresh when another user logs in on the same browser or the user logs out.
Is the identity secret safe?
Yes. It stays on your WordPress server, which uses it to sign each user's email. It is never sent to the browser.
Can I rename it for my own SaaS brand?
Yes. Change the plugin name in one line of the main file and it shows your brand in the WordPress menu, the settings page and the Plugins list.
Does it work with WooCommerce?
Yes. The chat shows on shop pages like any other page, and the tcw_identify_details filter can pass a customer's billing phone or country to your team.
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